Responsible gambling

At Seneca Niagara Resort Casino, we take responsible gaming seriously. Our goal is to provide our guests with an entertaining experience while promoting a healthy approach to gaming.

Understanding Responsible Gaming

Responsible gaming involves setting limits for yourself and being aware of the risks associated with gambling. We encourage you to consider your individual circumstances before placing wagers or engaging in gameplay.

Gaming Limits

To help prevent problem gaming, we offer various tools:

• Deposit Limits: Set a daily deposit limit from $25 to $10,000 CAD.
• Session Time Limits: Set automatic alerts for time spent playing games.
• Cool-Off Periods: Take breaks from gaming with cool-off periods ranging from 24 hours to 6 months.
• Permanent Self-Exclusion: Choose to exclude yourself permanently from our premises.

Reality Checks

Our reality check feature will prompt you every 60-120 minutes of playtime, reminding you to assess your gaming habits and consider taking a break or adjusting limits if needed.

Tracking Spending

Stay on top of your spending with:

• Monthly Statements: Review your expenses and balance regularly.
• Budget Analysis: Utilize our budget analysis tool to track your spending over time.

Partnerships for Support

We partner with organizations that provide support services, including:

• Problem Gambling Ontario 
• ConnexOntario Mental Health Services
• Gamblers Anonymous Ontario chapters
• Canadian Centre on Substance Abuse

On-site counseling is available Tuesdays and Thursdays. For urgent situations, our security team can connect you with a crisis intervention hotline.

Recognizing the Signs

If you notice any of these signs in yourself or others:

• Frequent gaming sessions lasting hours or even days
• Spending more time playing than engaging in other activities
• Using funds intended for essential expenses (e.g., rent, food) to gamble
• Feeling anxious when unable to play

Please reach out to our support team or self-exclude from our premises.

A Supportive Environment

At Seneca Niagara Resort Casino, we foster a culture of responsible gaming and encourage open communication. Our staff is available to address your concerns and provide guidance on setting limits and managing gameplay responsibly.

By working together with you, we aim to create an enjoyable experience while promoting healthy gaming habits for all our guests.